Refund Policy
1. Customer Cancellation
Customers can cancel their bookings through our website or by contacting us directly. Refund conditions depend on how far in advance the cancellation is made.
2. Cancellation Windows
Cancellation more than 48 hours in advance:
Cancellation between 24–48 hours in advance:
70% refund of the amount paid. A 30% cancellation fee applies.
Cancellation less than 24 hours in advance:
No refund. The full booking amount is retained.
3. Refund to Original Payment Method
All refunds are processed back to the original payment method used at booking. Processing time can vary between 5 and 10 business days depending on the payment method.
4. Cancellation by LuxMotion
If LuxMotion by EasyTransfer cancels due to extraordinary circumstances, you will be offered a full refund or the option to reschedule at no additional cost.
5. Trip Protection
By selecting Arrival Guarantee at booking, you are protected against:
- Sudden illness or medical emergency
- Transport issues (flight cancellations, strikes)
- Unforeseen family circumstances
With Arrival Guarantee active, you are entitled to a full refund even on last-minute cancellations, subject to supporting documentation when applicable.
6. Refund Processing
Once a refund is approved, the amount is credited to your account within 5 to 10 business days. For refund-related questions, please contact us via:
- Email: geral@easytransferericeira.com
- Phone: +351 963 650 278
Last updated: March 9, 2026